JoinUp

Terms & Conditions

Last Updated: June 2026

By signing up, you agree to these terms. Read them carefully.

1. What JoinUp Is

JoinUp is a platform that connects event hosts with attendees. We're the middleman. Hosts create events, attendees register, we handle payments and ticketing.

2. How Refunds Work

The host decides: When creating an event, the host chooses whether tickets are refundable or non-refundable. That choice is final and applies to all tickets for that event.

If Non-Refundable

No refunds. Period. If you book a non-refundable ticket and can't attend, that's on you.

If Refundable

Refunds depend on the host policies. Please check the event details for more information.

3. Refund Timelines

Approved refunds are processed instantly in most cases. However, depending on your bank or payment method, it can take up to 5-7 business days to show up in your account.

JoinUp processes the refund immediately, but we can't control how fast your bank moves the money. If your refund shows up late, that's on your bank, not us.

4. Special Cases (No Refund)

You get zero refund if:

  • You booked within 24 hours of the event start time (any cancellation)
  • You cancel within 24 hours of the event start time
  • The event is cancelled by the host (we'll refund 100%)
  • You violate the event's rules or Code of Conduct
  • You registered with false information
  • The host can prove you attended despite requesting a refund

5. Host Responsibilities

As a host, you agree to:

  • Be honest about your event - Don't mislead people about what they're attending
  • Run the event as described - If you promised speakers, venue, or format, deliver it
  • Respect attendee data - Don't spam, sell, or share attendee info without permission
  • Set clear T&C - Tell attendees upfront about refund policy, dress code, requirements, etc.
  • Handle disputes professionally - Work with us to resolve attendee complaints

If you violate these, we can suspend or ban your account.

6. Attendee Responsibilities

As an attendee, you agree to:

  • Register with accurate info - No fake names, emails, or identity info
  • Follow event rules - Respect the host's guidelines, Code of Conduct, and safety rules
  • Show up or cancel in time - No-shows hurt future events. Cancel early if you can't attend
  • Don't resell tickets - You bought a ticket for yourself, not to flip
  • Behave respectfully - No harassment, discrimination, or disruptive behavior

Violations can result in permanent ban from JoinUp.

7. Payment & Fees

  • Platform fee: 10% of ticket price (or agreed rate for partners)
  • Payment processing: Handled by Razorpay, UPI, card networks (your bank's fees may apply)
  • Taxes: GST is included in ticket price where applicable
  • Payouts to hosts: Processed after the event concludes (we verify it actually happened)

8. What JoinUp Is NOT Responsible For

We're not liable for:

  • Event quality - If an event sucks, that's on the host, not us
  • No-shows - If you book and don't attend, we don't refund
  • Host cancellations - If a host cancels, we refund, but we're not responsible for your lost time/travel
  • Safety issues - You attend events at your own risk. Report safety concerns to the host and local authorities
  • Technical issues - If our platform has a bug that costs you money, we'll try to help but can't guarantee compensation
  • Disputes between you and the host - We mediate, but we're not a court

9. Data & Privacy

We collect your name, email, phone, and payment info to process your registration and refunds.

We won't:

  • Sell your data
  • Spam you (except event updates from the host)
  • Share your info without permission

See our Privacy Policy for full details.

10. Cancellation of Events

Host cancels the event: We refund 100% to all attendees, no questions.

Event cancelled by us (very rare): We refund 100% and apologize.

Refunds are processed instantly, but may take up to 5-7 business days to appear in your account depending on your bank.

11. Disputes

If you have a refund dispute or complaint:

  1. Email us at [email protected] with details
  2. We'll investigate within 24-48 hours
  3. We'll mediate between you and the host
  4. If we can't resolve it, you have the right to escalate

We're not a legal arbiter. If it's a serious issue, you may need to go to court (and we won't cover your legal fees).

12. Changes to These Terms

We can change these terms anytime. If we do, we'll give you 30 days notice.

If you don't agree with the changes, you can delete your account. Otherwise, continuing to use JoinUp means you accept the new terms.

13. Account Suspension & Bans

We can suspend or permanently ban you if you:

  • Violate these terms
  • Engage in fraud or scams
  • Harass or threaten other users
  • Spam or post inappropriate content
  • Violate local laws

14. Liability Limits

Our maximum liability to you: The amount you paid for tickets on JoinUp (capped at ₹1,000 per incident).

We're not liable for indirect, consequential, or punitive damages (lost earnings, emotional distress, etc.).

15. Governing Law

These terms are governed by Indian law. Disputes will be resolved under Rajasthan local courts' jurisdiction, unless otherwise agreed.

16. Contact Us

Questions? Reach out:

By using JoinUp, you agree to all of the above. No exceptions.